Sales Policy

Effective Date: January 16, 2025

At IWCGrand, we strive to provide an exceptional shopping experience with high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions related to your purchase of items from our store.

Order Acceptance:

  1. Order Confirmation:

    • After placing an order, you will receive an order confirmation email. This email will contain the details of your order, including the products purchased, shipping information, and total cost.
    • Please note that this email is only a confirmation of your order, not an acceptance. Acceptance of your order occurs when we process and ship your item(s).

  2. Product Availability:

    • All products are subject to availability. If an item becomes unavailable after you have placed your order, we will notify you promptly and offer you a full refund or alternative products of your choice.

  3. Pricing:

    • Prices for products are listed in U.S. dollars (USD) and are subject to change without notice. We reserve the right to correct pricing errors or inaccuracies. If a price is corrected after your order has been placed, we will contact you to confirm whether you still wish to proceed with the purchase at the updated price.

Payment:

  1. Payment Methods:

    • We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
    • We also accept PayPal and other secure payment methods.

  2. Payment Authorization:

    • All payments are subject to authorization and verification. If there are any issues with the payment process, we will notify you and request that you provide additional information to complete the transaction.

  3. Taxes:

    • Applicable sales tax will be calculated and added to your order based on your shipping address. Taxes are determined according to the tax rates in your state or country.

Shipping:

  1. Shipping Methods and Costs:

    • Shipping costs are calculated based on the delivery address and the shipping method selected.
    • We offer a variety of shipping options, including standard and expedited services. Shipping costs will be displayed at checkout before you complete your purchase.

  2. Processing Time:

    • Orders are typically processed within 1-2 business days of receiving your order.
    • During peak seasons or due to special circumstances, processing times may be slightly longer, and we will notify you if there are any delays.

  3. Shipping Restrictions:

    • We currently only ship to U.S. addresses. For international shipping, please contact us directly to inquire about available options.

Order Cancellations:

  1. Cancellation Policy:

    • Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may return it under our Return Policy.

  2. How to Cancel:

    • If you wish to cancel your order, please contact us immediately at contact@iwcgrand.com or call us at (970) 984-7116. We will do our best to accommodate your request, but cancellations are not guaranteed.

Returns and Exchanges:

  • Please refer to our Refund and Returns Policy for detailed information regarding the return process, eligibility, and conditions.

Product Warranty:

  1. Warranty Coverage:

    • All products purchased from IWCGrand come with a warranty covering defects in material or workmanship.
    • The warranty period may vary depending on the product, and specific terms will be outlined in the product documentation provided at the time of purchase.

  2. Warranty Claims:

    • If your product requires repair or replacement due to a defect, please contact our customer service team at contact@iwcgrand.com to initiate a warranty claim.