SALES POLICY

Effective Date: December 19, 2024

Thank you for choosing IWC Grand! We are committed to providing the highest quality luxury watches and an exceptional shopping experience. This Sales Policy outlines the terms and conditions governing the purchase of products on our website. Please read the following information carefully to understand how we manage the sales process and ensure your satisfaction.

1. Product Availability

We offer a wide selection of luxury watches on our website. Product availability is subject to change without notice, and all items are available for purchase based on stock levels at the time of order. While we strive to keep our inventory updated, we do not guarantee the availability of specific items.

If a product you have selected becomes out of stock after you place your order, we will notify you immediately and offer alternatives, the option to backorder, or a full refund.

2. Pricing and Payment

All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. We make every effort to ensure that the prices displayed are accurate, but there may be occasional errors. If there is a pricing discrepancy, we will inform you before processing your order.

  • Payment Methods: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, and other payment options available during checkout.

  • Sales Tax: Sales tax may be applied to your order depending on the shipping address. The applicable tax rate will be calculated during the checkout process.

By placing an order on our website, you authorize us to charge the payment method provided for the full order amount, including any applicable taxes, shipping fees, and handling charges.

3. Order Confirmation and Acceptance

After you place an order with us, you will receive an email confirmation that we have received your order. However, this email does not signify our acceptance of your order. Your order will only be accepted when we confirm that the products are available and your payment has been processed successfully.

If your order cannot be fulfilled, we will inform you via email and offer alternatives, or a full refund, as appropriate.

4. Shipping and Delivery

We aim to deliver your order as quickly as possible. Shipping times and costs are calculated during checkout based on your delivery address and the shipping method you select. We offer domestic and international shipping, and delivery times vary depending on the destination.

  • Domestic Shipping: Delivery times for U.S. orders typically range from 2-7 business days.
  • International Shipping: Delivery times for international orders may vary, with an estimated range of 7-21 business days depending on the country.

Shipping fees will be clearly indicated during checkout, and you will be informed of the estimated delivery date for your order.

5. Returns and Exchanges

At IWC Grand, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

  • Eligibility: You may return unused and unworn items within 30 days of receiving your order. The product must be in its original packaging and condition.

  • Return Process: To initiate a return, please contact our customer service team at contact@iwcgrand.com. Once we approve the return request, you will receive instructions on how to return the item.

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

  • Refunds: After we receive and inspect your returned item, we will process your refund. Please note that the original shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item is defective or we made an error in your order.

6. Warranty

All products purchased from IWC Grand are covered by a manufacturer’s warranty. The warranty period and coverage may vary depending on the brand and type of watch. Typically, watches come with a warranty ranging from 1 to 5 years.

  • Warranty Coverage: Our warranty covers defects in material and craftsmanship. It does not cover damage caused by misuse, accidental damage, or wear and tear.

  • Repairs: If you experience any issues with your watch during the warranty period, please contact us at contact@iwcgrand.com for assistance. We will guide you through the warranty claims process.

For repairs outside the warranty period, we can help you arrange for service at an additional cost.

7. Customer Support

Our customer service team is here to assist you with any inquiries related to your order, returns, or product information. You can reach us through the following contact details:

  • Email: contact@iwcgrand.com
  • Phone: (970) 984-7116
  • Mailing Address: 110 Whitetail Dr, New Castle, Colorado (CO), USA

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel it. If your order has not yet been processed or shipped, we will gladly cancel it and issue a refund.

9. Privacy and Data Security

We value your privacy and take appropriate measures to safeguard your personal information. We do not sell or share your personal details with third parties. For more information on how we collect, use, and protect your data, please read our Privacy Policy.

We use secure encryption technology to process payment transactions. However, while we strive to protect your data, we cannot guarantee that unauthorized third parties will never be able to bypass our security measures.

10. Sales Limitations

We reserve the right to limit the number of items you may purchase at one time. We also reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, especially if we suspect any fraudulent activity or breach of our policies.

11. International Orders

We ship to most international destinations. Please note that international orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer. These charges are not included in the product price or shipping fees and will be collected upon delivery.

For international orders, please ensure that you are aware of any import restrictions or regulations in your country, as IWC Grand is not responsible for customs delays or issues with local authorities.

12. Limitation of Liability

To the maximum extent permitted by law, IWC Grand shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products or services.

Our liability is limited to the amount paid for the product or service in question. We do not guarantee the accuracy of product descriptions, pricing, or any other content on our website.

13. Intellectual Property

All content on our website, including logos, product images, descriptions, and trademarks, is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without prior written consent.

14. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website after changes are made, you agree to be bound by the revised policy.

15. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the State of Colorado, United States. Any disputes arising from these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

16. Contact Us

If you have any questions regarding our Sales Policy, please feel free to reach out to us:

  • Email: contact@iwcgrand.com
  • Phone: (970) 984-7116
  • Mailing Address: 110 Whitetail Dr, New Castle, Colorado (CO), USA