PRIVACY POLICY

Effective Date: December 19, 2024

At IWC Grand, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information from you when you visit our website or make a purchase. This information helps us provide better service, improve our offerings, and ensure a seamless shopping experience.

Personal Information

When you place an order, sign up for an account, or contact us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (credit/debit card details, PayPal account, etc.)

Non-Personal Information

We also collect non-personal information that helps us understand how our website is used. This includes:

  • Browser type and version
  • IP address
  • Device type (desktop, mobile, tablet)
  • Pages visited on our site
  • Date and time of visits

This data helps us optimize our website for better user experience and performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: To complete your purchase, including shipping and billing.
  • Customer Support: To respond to your inquiries, assist with returns or exchanges, and provide customer service.
  • Marketing and Promotions: To send you promotional offers, updates, and newsletters that may be of interest to you. You can opt-out of marketing emails at any time.
  • Website Improvements: To analyze website traffic, enhance user experience, and improve our product offerings.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us manage our business, such as payment processors, shipping companies, and marketing partners. These third parties are required to protect your information and use it only to perform the services we have contracted them for.
  • Legal Compliance: We may disclose your personal information to authorities when required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. You will be notified via email if such a transfer occurs.

4. Security of Your Information

We take the security of your personal information seriously. We use industry-standard encryption technologies (SSL) to protect your data during transmission. However, while we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to remember your preferences, provide personalized content, and analyze website usage.

  • Essential Cookies: These are necessary for the operation of our website and cannot be turned off. They include cookies for logging in, shopping cart functionality, and checkout.
  • Analytics Cookies: We use Google Analytics and other third-party tools to track website usage and improve the user experience.
  • Marketing Cookies: These cookies help us serve targeted ads and measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our site.

6. Your Rights

You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out: You can unsubscribe from our marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at contact@iwcgrand.com.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites, such as affiliates or partners. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Transfers

If you are located outside the United States and choose to provide your information to us, please note that your data may be transferred to, and processed in, the United States or other countries where our servers are located. By using our website and submitting your information, you consent to this transfer.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

  • Email: contact@iwcgrand.com
  • Phone: (970) 984-7116
  • Mailing Address: 110 Whitetail Dr, New Castle, Colorado (CO), USA